REFUND + RETURN POLICY
We provide free returns and refunds on products purchased directly from our website within 14 days of delivery for any reason. To be eligible for a return, your item(s) must be unused, and your order must be in the same condition in which you received it. After the 14-day period, partial refunds in certain circumstances may be granted at the sole discretion of the company. Unfortunately, we do not offer the ability to exchange items from your orders at this time.
To initiate a return, please first contact Customer Service at concierge@avecbloom.com with your order number, the reason for requesting the return, and any necessary photos to get things underway.
AN OVERVIEW OF OUR STEP-BY-STEP RETURN PROCESS:
1. To initiate a return, please contact us at concierge@avecbloom.com, provide your order number, the reason for requesting the return, and any necessary photos to get things underway.
2. Refunds beyond the 14-day threshold will be made at the discretion of MAISON BLOOM.
3. Please make sure you have your online order number from our website included when you contact Customer Service so that we can best assist you with your return.
4. Please package the items you are returning carefully in the original packaging or in another secure manner and include the invoice or order slip.
5. Once you receive your return label(s) from Customer Service, please affix these to the outside packaging and be sure to drop the return off with the associated carrier within 72 hours to ensure timely processing of your return and requested refund.
Once your return is received and inspected, we will send a return notification email. We will also notify you whether your refund has been approved. Once approved, the refund will be processed, and a credit will be automatically applied to the credit card or original method of payment within 30 days.
PLEASE KEEP THE FOLLOWING IN MIND:
1. We cannot accept returns on items that are not purchased directly from MAISON BLOOM. For products purchased from a third-party (e.g., brick and mortar store or online distributor), please see the relevant return and refund policies associated with that third-party and follow their prescribed procedures if applicable. If you have any problems with a third-party vendor, we want to know about it. Please reach out to us directly in such a case at concierge@avecbloom.com.
2. Free shipping will be provided for all returns within the United States of America, with the exclusion of any territories, holdings, other land or vessels, and military bases outside of the 50 states.
3. We will not refund or replace items for products purchased from unauthorized sellers (eBay, Groupon, etc.).
4. We reserve the right to refuse returns on orders for any reason.
NOTE ON ALL-NATURAL HEMP-BASED INGREDIENTS AND CBD EFFICACY:
Everyone’s experience with All-Natural Hemp-Based Ingredients and CBD is different, and there is no guaranteed or standard reaction.
Some people find a very small amount of All-Natural Hemp-Based Ingredients and CBD to provide the adequate effect, while others take much more depending on their body and circumstance.
All-Natural Hemp-Based Ingredients and CBD is a very personalized supplement and may not be effective for some individuals’ specific goals. It is also important to understand that you will not necessarily feel anything when using All-Natural Hemp-Based Ingredients and CBD depending upon your own body and circumstances, and/or the effect may sometimes be in a form that you no longer notice.
MAISON BLOOM PRODUCTS AVAILABLE FOR SHIPPING (IN SELECT STATES AND FOR SELECT PRODUCTS): (1) CONTAIN LESS THAN 0.3% DELTA-9 TETRAHYDROCANNABINOL (THC) THAT IS DERIVED FROM ORGANIC HEMP, (2) DO NOT CLAIM TO DIAGNOSE, TREAT, CURE, OR PREVENT ANY DISEASE, AND (3) HAVE NOT BEEN EVALUATED OR APPROVED BY THE UNITED STATES FOOD AND DRUG ADMINISTRATION (FDA).
Have questions regarding serving size, usage frequency, or anything else? Reach us at concierge@avecbloom.com